STUDENT A’s QUESTIONS (Do not show to Student B)
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1) |
What does ‘FAQ’ stand for? |
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2) |
How often do you click the ‘FAQ’ link on a website? |
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3) |
Do you always find answers in the FAQs? |
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4) |
Do you think the FAQs are really asked by lots of people? |
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5) |
What is the question you ask most frequently? |
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6) |
What do you do if you cannot find an answer in the FAQs? |
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7) |
Do you ever think your question is more common than the ones on the FAQ list? |
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8) |
Do you ever skip the FAQs and go straight to the ‘Contact Us’ link? |
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9) |
Do you think some companies put their own list of FAQs online simply to promote their product? |
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10) |
Would you like a job answering FAQs for companies? |
STUDENT B’s QUESTIONS (Do not show to Student A)
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1) |
How do you pronounce FAQ? |
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2) |
Most sites have no more than ten FAQs. Do you think this is helpful? |
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3) |
Do you think a FAQ page is an excuse to cut back on customer service costs? |
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4) |
What do you think are the most frequently asked questions to Google, YAHOO! Or Microsoft? |
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5) |
What do you think are the most frequently asked questions to your country’s leader? |
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6) |
What do you think is the world’s most frequently asked question? |
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7) |
Have you seen the FAQ acronym offline? |
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8) |
What do you think are the most common FAQs on English language sites? |
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9) |
Would you like to know how many people asked a FAQ? |
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10) |
Do you think there is a better system than a FAQ page? |
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