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Conversation Questions on FAQs

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STUDENT A’s QUESTIONS (Do not show to Student B)

1)

What does ‘FAQ’ stand for?

2)

How often do you click the ‘FAQ’ link on a website?

3)

Do you always find answers in the FAQs?

4)

Do you think the FAQs are really asked by lots of people?

5)

What is the question you ask most frequently?

6)

What do you do if you cannot find an answer in the FAQs?

7)

Do you ever think your question is more common than the ones on the FAQ list?

8)

Do you ever skip the FAQs and go straight to the ‘Contact Us’ link?

9)

Do you think some companies put their own list of FAQs online simply to promote their product?

10)

Would you like a job answering FAQs for companies?


 
 

STUDENT B’s QUESTIONS (Do not show to Student A)

1)

How do you pronounce FAQ?

2)

Most sites have no more than ten FAQs. Do you think this is helpful?

3)

Do you think a FAQ page is an excuse to cut back on customer service costs?

4)

What do you think are the most frequently asked questions to Google, YAHOO! Or Microsoft?

5)

What do you think are the most frequently asked questions to your country’s leader?

6)

What do you think is the world’s most frequently asked question?

7)

Have you seen the FAQ acronym offline?

8)

What do you think are the most common FAQs on English language sites?

9)

Would you like to know how many people asked a FAQ?

10)

Do you think there is a better system than a FAQ page?


 


 
 
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